IT Business Skills - ITIL
IT Training Solutions has partnered with ProActive Services to expand our portfolio of IT Business Skills courses to now include the Information Technology Infrastructure Library (ITIL).
Click here to View ITIL Training and Certification Mapping
The ITIL program enables clients to tackle many of the issues facing organisations today in IT Service Management environments. ITIL defines the organisational structure and skill requirements of an information technology organisation and a set of standard operational management procedures and practices to allow the organisation to manage an IT operation and associated infrastructure. The operational procedures and practices are supplier independent and apply to all aspects within the IT Infrastructure.
ProActive was responsible for introducing ITIL to Australia over 12 years ago and is an industry leader in presenting the widest range of ITIL training and consultancy programs, and is well recognised for providing a professional, practical and realistic approach. Drawing on years of experience, the program offers theory and best practices paired with hands-on, real-world case studies that improve professional development and retention.
Accredited by the UK-based Information Systems Examination Board (ISEB), ProActive has also achieved and maintained ISO 9001: 2000 certification covering the delivery of IT Service Management Training and Consultancy Services.
The Training Consultants delivering the courses in the program are industry veterans, and as practising professional consultants bring real life experiences to each session. They all hold the highest level of accreditation in IT Service Management, “The Manager’s Certificate” with many consultants laying claim to a number of Manager’s level ITIL qualifications. Most recently, the consultants have attended and passed the V3 Manager’s Bridge qualification, giving them “ITIL Expert” status in Version 3.
Course Schedule:
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Course
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Days
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May
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Jun
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July
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Aug
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V3 Foundations
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3
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23-25
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|
|
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Manager's Certificate Bridging (V2 - V3)
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2
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31-4
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|
|
|
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V3 Certificate in Release, Control & Validation
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5
|
|
|
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2-6
|
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V3 Certificate in Operational Support & Analysis
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5
|
|
|
|
|
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V3 Certificate in Service Offerings & Agreements
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5
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23-25
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|
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Software Asset Management (SAM) Essentials
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3
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21-23
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Contact ITTS on 1300 135 375 or email brisbane@itts.com.au to Discuss Your ITIL Training Requirements